Refund policy

5W Brand 30-Day Return Policy

At 5W Brand, we strive to provide you with high-quality clothing that you love. If for any reason you are not completely satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange.

Return Conditions:

1. Eligibility: Items must be returned within 30 days of the delivery date.

2. Condition: All items must be unworn, unwashed, and in their original condition with tags attached.

3. Exclusions: Final sale items, intimate apparel, and gift cards are not eligible for return.

How to Initiate a Return:

1. Contact Us: Email our customer service at 5wstrengthclub@gmail.com to request a return authorization.

2. Return Shipping: You will receive instructions on how to return your item. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).

Refund Process:

- Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days. You will receive a confirmation email once your return is processed.

Exchanges:

- If you would like to exchange an item for a different size or color, please follow the return process, and place a new order for the desired item.

Customer Assistance:

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service team. We’re here to help!